MICHAEL TREMBLAY

ABBOTSFORD, BC

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PROFESSIONAL SUMMARY

Friendly and dedicated professional with extensive experience in sales, sales administration, and customer service. Skilled at managing daily operations, from handling inquiries and precise quoting to coordinating logistics. Known for being a reliable team player who ensures seamless communication between vendors and clients. Locally based in Abbotsford with a focus on delivering consistent, high-quality results.

CORE COMPETENCIES

  • Sales & Quoting: Expert at translating customer needs into accurate quotes and finalized sales.
  • Logistics Coordination: Experienced in scheduling, vendor liaison, and delivery communication.
  • Administrative Support: Proficient in order entry, digital record-keeping, and general office workflows.
  • Technical Proficiency: Microsoft Office and Inventory Management.
  • Customer Relations: Dedicated to resolving inquiries via phone, email, and in-person showrooms.

WORK EXPERIENCE

Marr-Tech Kitchens Ltd. | Abbotsford, BC
    Assistant Sales Manager | 2021 – 2024
    • Office Administration: Handled daily business operations including opening/closing, and maintaining organized digital and physical records.
    • Leadership: Mentored and helped onboarding new hires in cabinetry sales techniques while simultaneously maintaining a high-volume personal sales pipeline to drive consistent revenue growth.
    • Technical Leadership: Modernized the office by updating computer hardware, recommended a backup system be installed to prevent data loss, and provided on-site tech support.
    • Marketing: Redesigned the company website and helped create a brochure that promotes our company’s products and services.

  • Kitchen and Bath Designer | 2007 - 2021
    • Customer Service & Sales: Managed the full sales lifecycle for builders and homeowners, from initial lead generation (phone, email, and door-to-door) to finalizing contracts.
    • Documentation & Precision: Prepared detailed quotes and contracts; implemented digital signoffs using DocHub to streamline the order process.
KFC | Mission, BC
    Customer Service Associate | 2004 – 2006
    • Service Efficiency: Provided rapid, friendly service in a fast-paced setting.
    • Teamwork: Developed strong teamwork skills and the ability to multitask under pressure.

TECHNICAL SKILLS & CERTIFICATIONS

  • Software: Microsoft Office Suite, Google Docs, and Inventory Management Software.
  • Communication: Professional phone etiquette and high-volume email management.
  • Equipment: Obtained Forklift Ticket (Expiry July 2025).
  • Mathematics: Strong aptitude for calculating measurements and pricing for custom orders.

WHY I AM A GREAT FIT:

  • Local & Reliable: I live in Abbotsford and have a reliable vehicle.
  • Industry Ready: My years in the cabinet industry mean I understand construction timelines, delivery instructions, and have experience contractors and vendors.
  • Multitasker: I am comfortable moving between answering phones, filing paperwork, and assisting walk-in customers.