MICHAEL TREMBLAY

CONTACT

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WORK EXPERIENCE

Assistant Manager

• Assistant Manager
• Sales
• Trained kitchen designers the sales process, from initial contact to finalizing deals.
• Provided ongoing support for kitchen designers beyond their three-month onboarding period by answering questions, assisting with customer interactions in
• the showroom, and developing sales guides as reference materials.
• Went door-to-door looking for new leads.
• Open and closed the business, and released payroll from bank.
• Help with Marketing and creating a brochure
• Liaison for product vendors to display their products in our showroom.
• Redesigned the company website.
• Setup social media accounts Facebook, Instagram, Pinterest etc…
• Worked closely with ownership and a marketing company to design a brochure.
• Research & Development
• Found a replacement for the company’s aging inventory management software to one that is user friendly and has excellent customer support.
• Found a replacement for a wall-mounted punch clock.
• Worked with Telus to implement VOIP phones so voicemails can be answered away from the office.
• Helped make signing contracts easier by using DocHub due to Covid.
• Technical Support
• Provided onsite support for office computers, printers, phones etc..
• Made recommendations for a 3-2-1 backup solution to be implemented and prevent loss of company data. No significant data loss occurred while employed at Marr-Tech Kitchens Ltd.
• Setup new computers, installed software and a password database for all user credentials.
• Recommended ways to increase staff efficiency i.e. change hard drives to solid state drives and double up monitors on each desk.
• Liaison for the company’s communications with an outsourced IT Company. Mainly for all server and network related issues.
• Shop
• Valid forklift ticket (July 2025 Expiry)
• Kitchen Designer
• Sold custom cabinet designs for a wide range of clientele from experienced builders to new homeowners.
• Took new leads over the phone, in person, by email or by going door-to-door.
• Draftsman
• Prepared quotes for the company’s lead kitchen designer and other sales team members.
• Handled inbound calls professionally and efficiently, providing exceptional customer service and resolving inquiries in a timely manner.

Front Staff

• Worked the front till serving customers. This included packaging orders and serving customers their meals.
• Learned to work as part of a team, in a fast paced environment, and give customers excellent customer service.